Terms of Service in force until 1 November 2026

Trial period

20 days free

Card at sign-up

Not required

Cancellation

At any time

Data export

Free of charge

Refund on withdrawal

14 days

Contact

kontakt@bakepilot.pl

§ 1. General provisions

The Service Provider is Patryk Kowalski, conducting business activity under the business name KamikStudio, entered in CEIDG (the Polish Central Register and Information on Economic Activity):

• Address: ul. Fabryczna 1, 62-800 Kalisz, Poland
• NIP: 6182187584
• REGON (Polish statistical number): 387776597
• E-mail: kontakt@bakepilot.pl
• Phone: +48 519 109 063
• Bank account: PL71 1090 1128 0000 0001 4736 3396 (Santander Bank Polska S.A., SWIFT: WBKPPLPP)

These Terms of Service constitute terms and conditions within the meaning of Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (ustawa o świadczeniu usług drogą elektroniczną) and constitute General Terms and Conditions within the meaning of Article 384 of the Polish Civil Code (Kodeks cywilny).

The single point of contact of the Service Provider for the authorities of the Member States of the European Union, the European Commission and the European Board for Digital Services (Article 11 of Regulation (EU) 2022/2065, the “Digital Services Act”) and for Customers and other persons using the BakePilot services (Article 12 of that Regulation) is the e-mail address kontakt@bakepilot.pl. Contact is also possible by phone at the number given above, on business days between 9:00 and 17:00; the conversation is conducted by a human, not a machine. The point of contact can be communicated with in Polish and English. Information on the obligations under the Digital Services Act is collected on the bakepilot.com/dsa page.

§ 2. Definitions

• Application - the BakePilot SaaS system available at app.bakepilot.pl and as a mobile application for the Android system (Google Play); the mobile application provides the same Service and is subject to these Terms of Service.
• Consumer - a natural person performing a legal act not directly related to their business activity (Article 22¹ of the Civil Code).
• Account - the Customer's individual account secured with an e-mail address and password.
• License key - a unique identifier of the Account confirming an active subscription.
• Trial Period - free, full access to the Application for 20 days from registration, without the need to provide payment details.
• Subscription Period - the period for which access has been purchased: a month or a year.
• Fee - the remuneration due to the Service Provider for a given Subscription Period.
• Organization - the entity (pastry shop, bakery) represented by the Customer in the Application.
• Plan - a subscription variant: Podstawowy (Starter), Profesjonalny (Professional) or Mistrzowski (Master).
• Entrepreneur with Consumer rights - a sole proprietorship concluding an agreement not related to the profile of its business activity (Article 7aa of the Consumer Rights Act (ustawa o prawach konsumenta)).
• Agreement - the agreement for the provision of the Service concluded on the terms of these Terms of Service.
• Customer - a natural person, legal person or organizational unit using the Application.

§ 3. Technical requirements and rules of use

To use the Application, the following are necessary: an Internet connection, an up-to-date browser (Chrome/Firefox/Safari/Edge) or the BakePilot mobile application on a device running Android, an active e-mail address and enabled support for cookies and JavaScript.

The following are prohibited: providing unlawful content, reverse engineering the Application, reselling access to third parties and mass downloading of data using bots and scrapers. The Customer is responsible for keeping their login details confidential and undertakes to provide the actual company details (NIP, address) necessary for issuing invoices.

§ 4. Conclusion of the Agreement and registration

The Agreement is concluded upon registration of the Account and acceptance of the Terms of Service. Registration requires providing the company name, NIP, e-mail address and password. After registration, the Customer receives a 20-day Trial Period - full access without the need to provide a payment card.

After the Trial Period ends, using the Application requires purchasing a Subscription. The Agreement is concluded for the Subscription Period and is renewed automatically unless the Customer terminates it. One NIP may have only one active Account.

§ 5. Fees and settlements

Plan prices are net prices and will be increased by 23% VAT. The Fee is charged in advance for the selected Subscription Period through the payment operator Stripe. The Service Provider does not store payment card details. With an annual subscription, a 20% discount applies compared to the monthly price.

The Service Provider issues a VAT invoice for each Subscription Period, delivered electronically (e-mail). For entities registered as VAT taxpayers, the invoice is sent to the National e-Invoicing System (Krajowy System e-Faktur, KSeF). The KSeF number is shown on the invoice and in the e-mail confirming the purchase.

§ 6. Subscription plans

Available Plans (net prices):

• Podstawowy - 98 PLN/month (or 78 PLN/month with annual billing, 936 PLN/year): orders (with export/import), products (with PDF menu and allergens), retail customers, calendar, order Kanban, ingredients (basic), notes.
• Profesjonalny - 189 PLN/month (or 151 PLN/month annually, 1,812 PLN/year): everything in Podstawowy + B2B orders, deliveries with route optimization, B2B customers and CRM, recipe calculator, full ingredient database (price history, nutritional values, suppliers), sales reports, inventory (stock levels and usage), task Kanban, price offers, analytics.
• Mistrzowski - 319 PLN/month (or 255 PLN/month annually, 3,060 PLN/year): everything in Profesjonalny + cake configurator, automatic allergens from the recipe, advanced inventory (expiry dates FIFO/FEFO, stocktaking, purchase planner), production list, agreements and contracts, HACCP (GHP/GMP, temperature log, forms), invoices with KSeF integration, priority support, dedicated training.

A detailed description of the modules available in each Plan is published on the bakepilot.pl website. The Service Provider reserves the right to change the Price List with 30 days' notice - the change does not affect paid Subscription Periods. A Plan upgrade is possible at any time; a downgrade applies from the beginning of the next Subscription Period.

§ 7. License key

Upon registration, the Customer receives a unique License key assigned to the Account and the Organization, confirming an active subscription. The key is visible in the Account settings and sent by e-mail after purchase. It may not be transferred or shared with third parties. After the subscription expires, access to paid features is suspended; the Key is reactivated after the subscription is renewed.

§ 8. Termination of the Agreement

The Customer may terminate the Agreement at any time with effect at the end of the current Subscription Period - via the Account settings (the “Manage subscription” section) or by e-mail to kontakt@bakepilot.pl. Termination does not entitle the Customer to a refund of a proportional part of the Fee (subject to the right of withdrawal - § 11).

The Service Provider may terminate the Agreement with immediate effect in the event of a gross breach of the Terms of Service. After termination of the Agreement, the Customer's data is stored for 30 days, after which it is permanently deleted - during this time the Customer may export their data to the extent described in § 12.

§ 9. Complaints - Consumers and Entrepreneurs with Consumer rights

Complaints should be submitted by e-mail to kontakt@bakepilot.pl or by post to the Service Provider's address. A complaint should contain contact details, a description of the non-conformity and the expected method of resolution. The Service Provider considers the complaint within 14 days of receiving it. If the complaint is accepted, the Service Provider will bring the Service into conformity with the Agreement or, if this is impossible, will propose a reduction of the Fee or termination of the Agreement with a refund.

§ 10. Complaints - Entrepreneurs

Entrepreneurs who are not Entrepreneurs with Consumer rights submit complaints on the general terms of the Civil Code. The Service Provider considers them within 30 days. In relation to Entrepreneurs, the provisions of the Civil Code on statutory warranty for defects are excluded to the extent permitted by law.

§ 11. Right of withdrawal from the Agreement

A Consumer and an Entrepreneur with Consumer rights may withdraw from the Agreement within 14 days of the date of the first subscription payment, without giving any reason. The statement of withdrawal should be sent to kontakt@bakepilot.pl. The Service Provider will refund the funds within 14 days of receiving the statement. The right of withdrawal does not apply after the Service has been fully performed with the Customer's express prior consent.

§ 12. Customer content and data rights

The Customer retains full ownership rights to the data entered into the Application (customers, orders, recipes, products). The Service Provider processes this data solely for the purpose of providing the Service. The Customer may export data free of charge: in the Account settings (the Account owner) - a full export of all Organization data in a single ZIP archive (a separate JSON file for each type of data, including customers, products, price lists, recipes, ingredients and purchases, orders, offers, agreements, delivery notes (WZ), sales and purchase invoices with KSeF XML files, inventory and stocktakes, production, daily reports, costs, HACCP, working time, notes, tasks and calendar) and orders (CSV), and in the Orders, Products, Customers, Ingredients, Invoices, Reports and Working time modules - lists to CSV or XLSX files. The export does not include passwords, PINs, access keys and KSeF certificates, or photo files and attachments (these are downloaded in the modules in which they were added). The Service Provider does not sell or disclose the Customer's data to third parties, except for the subprocessors listed in § 15, in the Privacy Policy and on the GDPR page.

§ 12a. Customer content, moderation and notices

1. The Service Provider stores the content entered by the Customer into the Application (customer data, orders, recipes, products, documents, attachments and other) solely at the Customer's request and does not make it publicly available. The Service Provider does not review this content on its own initiative and does not use automated tools to assess its compliance with the law or the Terms of Service.
2. It is prohibited to enter into the Application content that is contrary to the law, in particular content that infringes the rights of third parties (including copyright and personal data), serves to commit a crime or is misleading as to the identity of the Customer.
3. Any person may notify the Service Provider of content stored in the Application that they consider illegal, using the form on the bakepilot.com/report-content page or by e-mail to the point of contact address given in § 1. The notice should contain: an explanation of why the content is illegal; an indication of where it is located (page address, organization name or another description allowing it to be found); the first name and surname or name and the e-mail address of the notifier (this is not required for notices concerning child sexual abuse); a statement that the notifier believes in good faith that the information in the notice is accurate and complete.
4. The Service Provider confirms receipt of the notice to the e-mail address provided, considers it without undue delay, no later than within 7 days, and informs the notifier of the decision and of the possibility of appeal. Notices are considered by a human, without the use of automated tools.
5. If the Service Provider considers the content illegal or contrary to the Terms of Service, it may disable access to it, remove it, and in the case of serious or repeated breaches suspend the Account or terminate the Agreement on the terms of § 8. Before such a decision, the Service Provider, if possible, contacts the Customer. The Service Provider communicates the decision to the Customer by e-mail together with a statement of reasons, which indicates: what was done and for how long; the facts on which the decision was based, and whether it resulted from a notice or from the Service Provider's own action; the legal basis or provision of the Terms of Service; the method of appeal.
6. Decisions referred to in sections 4 and 5 may be appealed within 6 months of receipt, by e-mail to the point of contact address. The appeal is considered by a person who did not make the original decision, if possible, within 14 days. Regardless of this, the right to take the matter to court is available and, once national provisions enter into force, a complaint to the digital services coordinator.
7. If the Service Provider becomes aware of information giving rise to a suspicion of a criminal offence threatening the life or safety of persons, it promptly notifies the law enforcement authorities and provides them with the available information.

The rules for content published on the bakepilot.pl website are set out separately in the blog comment rules and the terms of the Edukacja course catalog (in Polish).

§ 13. Liability and service level

The Service Provider strives for Application availability of at least 99% on a monthly basis. The Service Provider's liability towards Entrepreneurs is limited to the value of the Fees paid during the last 12 months. The Service Provider is not liable for the effects of force majeure, errors resulting from improper use, interruptions on the part of infrastructure providers or errors of external systems (Fakturownia, KSeF, the payment operator).

§ 14. Intellectual property

The BakePilot Application, its code, interface, logos and trademarks are the property of the Service Provider protected by copyright. Upon conclusion of the Agreement, the Service Provider grants the Customer a non-exclusive license to use the Application within the scope of an active Subscription. The license expires upon termination of the Agreement. Any form of reverse engineering or copying of the Application without the written consent of the Service Provider is prohibited.

§ 15. Personal data and entrustment of processing

The controller of the Customers' personal data is the Service Provider (KamikStudio, Patryk Kowalski). The detailed rules are set out in the Privacy Policy.

With regard to the data of the Organization's customers (first names, surnames, addresses, phone numbers), the Service Provider acts as a data processor (Article 28 GDPR, Regulation (EU) 2016/679) - the Customer remains the controller. Acceptance of the Terms of Service constitutes the conclusion of a Data Processing Agreement (DPA). On request, the full text of the DPA is available at kontakt@bakepilot.pl.

Subprocessors: Supabase Inc. (database), Vercel Inc. (hosting), Resend Inc. (e-mail), Easy.tools sp. z o.o. (until 19.10.2026 - handling of subscriptions concluded before 21.09.2026, including payments and invoices issued on behalf of the Service Provider), Stripe Payments Europe, Ltd. (card payments and subscription handling), Fakturownia sp. z o.o. (issuing invoices and sending them to KSeF), Meta Platforms Ireland Ltd. (remarketing), Functional Software Inc. / Sentry (error monitoring), Anthropic PBC (reading documents uploaded to the invoice price scanner), Cloudflare, Inc. (protection of the registration, comment and notice forms against bots - Cloudflare Turnstile) - all on the basis of standard contractual clauses (SCC) or national provisions. The current list is available in the Privacy Policy and on the GDPR page.

If the Customer uses the Working time module, the entrustment also covers the data of the Organization's employees (working time records, absences, data necessary for payroll). The Customer, as the employer, remains the controller of this data.

§ 15a. Remote technical support access

In order to diagnose and resolve reported technical problems, the Service Provider may obtain remote access to the data of the Customer's Organization in the Application. Access is possible only when all of the following conditions are met:

1. The Customer has created a ticket in the technical support system (the “Help” widget in the Application).
2. The Customer has given express consent to access by clicking the “I consent to account access” button in the ticket window. Consent is given separately for each ticket.
3. The access session lasts a maximum of 24 hours from the moment it is started and expires automatically.

As part of remote access, the Service Provider may view and edit the Organization's data (orders, products, recipes, ingredients, customers, settings) to the extent necessary to resolve the ticket. All actions performed by the Service Provider during the session are recorded in the event log (audit log).

The Customer may withdraw consent at any time by clicking the “Revoke” button in the ticket window. Withdrawal of consent immediately ends the active access session.

§ 16. Invoicing and KSeF

VAT invoices for the Subscription are issued in the Fakturownia system (Fakturownia sp. z o.o.) and, in cases required by law, sent to the National e-Invoicing System (KSeF). The KSeF number is given in the e-mail with the invoice. Invoices are delivered only in electronic form (PDF). Subscriptions paid through Easy.tools before 21.09.2026 are settled until the end of the paid period, no later than 19.10.2026, with invoices issued by the Easy.tools system. The Customer is obliged to provide up-to-date company details (NIP, address) when paying.

§ 16a. Customer integration with KSeF

The Application allows the Customer to connect their own account with the National e-Invoicing System: issuing a KSeF certificate, sending sales invoices and downloading purchase invoices issued to the Customer's NIP number. The Service Provider acts solely as a technical tool transmitting data to and from KSeF on behalf of the Customer.

The Customer is responsible for holding the authorizations to act in KSeF on behalf of their entity, for the correctness and completeness of the data on the documents issued and for the timely fulfillment of obligations arising from the e-invoicing regulations. The certificate and the associated key are stored in encrypted form and used solely to perform the functions of the Application.

The Service Provider is not liable for unavailability, errors or changes on the part of KSeF, including rejection of a document by that system, or for the consequences of the Customer lacking or losing authorizations in KSeF.

§ 16b. Nature of tax and financial data

Application features presenting tax calculations, in particular the Finance module (VAT estimate), are solely auxiliary and informational. They serve to plan financial liquidity and do not constitute a tax return, a tax book, records within the meaning of tax regulations, or tax or accounting advice.

The calculations are based on data entered by the Customer and may be incomplete if this data is incomplete. The Service Provider does not provide tax advisory services within the meaning of the Tax Advisory Act (ustawa o doradztwie podatkowym). Only the Customer and their accountant are responsible for the correctness of tax settlements, returns filed and books kept.

§ 17. Out-of-court dispute resolution

A Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular the assistance of the provincial inspector of the Trade Inspection (Inspekcja Handlowa), a permanent consumer arbitration court or another entity entered in the register of entities authorized to conduct out-of-court consumer dispute resolution proceedings, kept by the President of UOKiK (the Polish Office of Competition and Consumer Protection) (uokik.gov.pl). A Consumer may also seek assistance from a municipal or district consumer ombudsman. Use of these procedures is voluntary.

§ 18. Amendment of the Terms of Service

The Service Provider reserves the right to amend the Terms of Service for important reasons (change in the law, the scope of the Service, security considerations). The Customer is informed of the changes by e-mail at least 14 days before they enter into force. Failure to terminate the Agreement within this period is equivalent to acceptance of the new Terms of Service. The changes do not affect paid Subscription Periods.

§ 19. Changes to the Service

The Service Provider may make changes to the Application (new features, modifications, removals). The Customer is informed of material changes negatively affecting the Service at least 14 days in advance. If a change materially and negatively affects the use of the Service, the Customer may terminate the Agreement within 30 days without additional costs.

§ 20. Final provisions

In matters not regulated herein, the provisions of Polish law apply (the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act, the GDPR, copyright law). Disputes with Consumers are resolved by the court having jurisdiction under the Code of Civil Procedure (Kodeks postępowania cywilnego); disputes with Entrepreneurs are resolved by the court having jurisdiction for the Service Provider's registered office (Kalisz). The invalidity of one provision does not affect the others. The Terms of Service are in force from 27 March 2026.

Contact: kontakt@bakepilot.pl | phone +48 519 109 063